Tag: Advertising complaints during COVID-19


Ad Standards as a Bellwether for Consumer Opinion

October 14th, 2020 | Jani Yates, President/CEO of Ad Standards

Through our Consumer Complaint Procedure, we review complaints based on the Canadian Code of Advertising Standards. Each year, we publish a Complaints Report highlighting the themes and trends that arise from complaints submitted by the Canadian public about advertising. Consistently, we find that issues of accuracy and clarity, safety, and unacceptable depictions and portrayals are most concerning.

In the world of consumer complaints, this year began like any other. Just like in 2019, the Standards Council engaged in reviews of standard complaints on a regular basis…

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